Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 57455 Views
  • 123 replies
  • 15 Helpful

Sim only plan order

I ordered a sim only plan. But click to get a eSIM got a email this morning telling me expect delivery 13th October so don’t why it saying when click for a eSIM 

iPhone Pro max & trade In !

This is getting silly now! Waiting patiently for 2 x IPhone 17 Pro max ( aware there is a shortage ) and trading in as part of this process! 7 letters…what Waste of money! Appreciate it automated but man alive ,how many more am I gonna get before my ...

38EEDE49-EEEF-43F4-B19B-EB8153E56863.jpeg

iPhone 17 pro max cosmic orange 512gb

I ordered my phone on the 22/09/25 and was originally told 2 weeks. I was then told 21 days but my tracking is just not updating. I got a text message last Tuesday to give me the tracking number and then another message yesterday saying my order is c...

New order

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...

EE Likewize Return

Hello everyoneI have recently upgraded through any time upgrade. I received the pack today to return my old phone.I wrapped my old phone in bubble wrap, then inserted it into a bubble wrap envelope before putting it in the envelope provided. I stuck ...

A customer can only buy this item once

Hello,I placed an order for Airpods Pro 3 and then I received an email saying that the order is cancelled. I can't place the order again either online or store because it says 'A customer can only buy this item once and you've already bought it.' The...

jn6n by Visitor
  • 32 Views
  • 1 replies
  • 0 Helpful

No update on new phone

Ordered the iPhone pro max last week and wasn’t notified on a back order of phones or that particular model/colour wasn’t available so wanting to know how long I’ll be waiting.

Dojo92 by Explorer
  • 210 Views
  • 12 replies
  • 7 Helpful

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 57455 Views
  • 123 replies
  • 15 Helpful

Tech Order Cancel Request Not Fulfilled?

After finding out I was lied to to by EE about how long the delivery of my earphone order would take to be delivered, I put in a cancel request through the order tracking page. It said they were working on my cancellation request for a few days but w...

KK0AB by Investigator
  • 32 Views
  • 1 replies
  • 0 Helpful

iPhone 17 pro max

Hi I’ve upgraded my phone to the iPhone 17 pro max cosmic orange and still have no order updates. I ordered on 28/09/25 how long do they usually take to be sent out