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No update on new phone

Dojo92
Explorer

Ordered the iPhone pro max last week and wasn’t notified on a back order of phones or that particular model/colour wasn’t available so wanting to know how long I’ll be waiting.

3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello @Dojo92 ,

Welcome to the community,

If it is the IPhone pro max 17, then there is a wait, as they are very popular and  EE have to wait for Apple to replenish them, unfortunately, this happens every year.

What colour and storage size did you order? Maybe one of community staff can take a look to give you an idea, but have read in other threads, that the silver and orange ones will be available within 28 days, but could be sooner.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Chris_S
EE Community Support Team

Hi @Dojo92 

As @shockwave mentioned, If you let me know the colour and memory size, I can check to see what the estimated wait time will be for your phone.

Chris S

Hi @Chris_S 

It’s the cosmic orange and 256gb model 

thanks