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A customer can only buy this item once

jn6n
Visitor

Hello,

I placed an order for Airpods Pro 3 and then I received an email saying that the order is cancelled. I can't place the order again either online or store because it says 'A customer can only buy this item once and you've already bought it.' The customer service can't find the cancelled order. How can i remove the cancelled order from my account?

 
1 SOLUTION

Accepted Solutions
Rach_H
EE Community Support Team

Hi @jn6n,

Welcome to the Community!

I'm so sorry to hear about the confusion with this order. I'd recommend reaching back out and asking to speak with our WebSales team who should be able to locate this order for you, and get this resolved.

Rach

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1 REPLY 1
Rach_H
EE Community Support Team

Hi @jn6n,

Welcome to the Community!

I'm so sorry to hear about the confusion with this order. I'd recommend reaching back out and asking to speak with our WebSales team who should be able to locate this order for you, and get this resolved.

Rach