Hello @Dojo92 ,
Welcome to the community,
If it is the IPhone pro max 17, then there is a wait, as they are very popular and EE have to wait for Apple to replenish them, unfortunately, this happens every year.
What colour and storage size did you order? Maybe one of community staff can take a look to give you an idea, but have read in other threads, that the silver and orange ones will be available within 28 days, but could be sooner.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
