Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

SMS not being delivered to US number

Hi all, I have a PAYG plan and am trying to text someone in the US but it immediately fails and says it’s “not delivered.” I have an iPhone 12 and have no trouble sending messages to other iPhones (iMessages) in the US, but this is the one Android ph...

Resolved! Using phone in Gran Canaria 2022

Going to Gran Canaria in a couple of weeks. Have unlimited date but don't know about what the cost will be if I load photo and post them or use WhatsApp.

All numbers I call have suddenly come up call ended before ringing

Last week the UK EE PAYG sim card worked fine, I have duel sim cards (UK and local EU) as I am in the EU at the moment. My EE PAYG sim is in credit and the 150 text service works but every time I try to use the EE sim to make calls I get 'call ended'...

Resolved! UK IP Address While Roaming

I'm current roaming but my IP address shows as a UK IP address owned by EE when I check it on various IP-checking websites. This is a bit of a pain when accessing local websites that assume location by IP address, but it also seems to be causing the ...

Resolved! Call Records

I need to retrieve proof of a call made to a company in October 2020, my call records don't go back this far as I believe I've changed devices and operating systems since then (Android to Apple). Is there any way I can retrieve this call record or am...

Using phone in Florida, usa

Both me and my sister have roaming activated and have purchased roam abroad pass but we can't use our phones. It appears network operator auto selection chooses at&t but then says connected but no calls. If we select T-Mobile as the operator then roa...

Can use mobile data but cant send or receive calls or texts.

Hi there, I have recently gone away to the United States and I have bought the roam abroad add-on so I can use my data, texts and calls in the US. Unfortunately I can only use my data as calls or texts do not work sending or receiving. I have tried r...

Resolved! OTP not coming through after switching to EE

I recently switched to EE, transferred my number from another network (Three). Since then, Natwest and crypto.com apps (both banking in this case) - are not able to deliver OTPs to my phone. I contacted 150 and got put through to "level 2 advanced te...

ee roaming in Kenya

what is the best option for roaming in kenya?

Can’t receive OTP texts while abroad

I can receive all types of texts but not OTPs while abroad - it’s highly frustrating as I can’t access bank accounts, work security to work!, use amazon prime or Netflix on a personal side. I’ve contacted the tech team and waiting for a reply but som...