Roam abroad add on not working

[Julie1974]

I’ve added the roam abroad add on costing £10 to my account but it doesn’t work? I can’t get any service/data only Wi-Fi at my hotel… how do I get this to work on my iPhone? 

[Chris_B]

@Julie1974  The roam abroad on allows you to use your allowances whilst abroad it doesn’t enable roaming on your account you do this by logging into your account and enabling roaming and call abroad and premium rate numbers. 

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[Julie1974]

Thanks for your help, I’ve tried everything you’ve suggested, but for some reason My data roaming is blocked and I can’t change this on the app as it keeps reverting to blocked, I’ve also got a spend cap on my account and again when I go into settings to remove it it reverts back to the original cap that was set. 😞

[Chris_B · Accepted solution]

@Julie1974   You’ll need to call customer services to get this enabled,  you might be able to use live chat via your online account to request this.   You’ll need to login to your account and wait for a live chat window to pop up to request a chat.