Roaming not working

[Dangerrmayne]

I’m in Greece with my family. I’ve bought the add-on for everyone’s phone to work abroad (£2 per day) and texted ROAMING to 150 but none of us has had access to data in the last week. Is there a fix? And can I get a refund for the days without data/access?

[bristolian]

Did you text ROAMING to 150 before leaving the UK?

Do your phones show signal bars of a local network, to indicate the roaming facility is active? And by extension, are you able to make or receive calls OK?

If you login to your myEE online account/app, and navigate to parental/data controls, does "international roaming" show active? Or can you enable it if not?

[Dangerrmayne]

@bristolian @Thanks for the reply.  Answers below…

Did you text ROAMING to 150 before leaving the UK? - YES

Do your phones show signal bars of a local network, to indicate the roaming facility is active? - YES

And by extension, are you able to make or receive calls OK? - NO

If you login to your myEE online account/app, and navigate to parental/data controls, does "international roaming" show active? Or can you enable it if not? - CAN’T FIND THAT SETTING/OPTION

[XRaySpeX]

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@Dangerrmayne wrote:

If you login to your myEE online account/app, and navigate to parental/data controls, does "international roaming" show active? Or can you enable it if not? - CAN’T FIND THAT SETTING/OPTION

You can only not find that setting if you are on PAYG but if you are on PAYG you can't have the £2/day EU roaming add-on.

Are you sure you navigated your online MyEE to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate?

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[Dangerrmayne · Accepted solution]

@XRaySpeX @bristolian - All sorted. Called EE and there was some weird bar on the account. Now lifted. Thanks all for help. 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.