Mobile Services

Stopping text / SMS notifications, even from EE

I look after the mum's EE account on her behalf and the frequent texts from EE are a problem, she gets concerned and doesn't understand them (she is 85). Is there any way to stop these texts, or switch communication preference to email (so I can dea...

Resolved! Will I be charged for sending pictures or emojis on iPhone?

My plan is 40GB data, unlimited texts and calls.will I be charged for sending pictures or emojis over iMessage or are these included in the texts plan?

Resolved! 0330 numbers from abroad

How much is it to call 0330 numbers from abroad

Network status disconnected

My phone will only make calls over wifi and no SMS messages. I activated an OPTUS sim in Australia. It did not work and when I returned to UK my network would not work. I have moved to EE changed number and factory reset, but no joy. SIM works perfec...

Roaming whilst on Cruise

Good morning. I have a question about an upcoming holiday I have.We are going to USA and Canada so will purchase the roam further add on to enable me to use my minutes/texts/data whilst away. Also, we are doing an Alaska Cruise, how does the data etc...

Resolved! Re: what is my message centre number

I think this is the same problem I've been having for the last few weeks.

Losing mobile service abroad, losing patience

Hi, I went abroad for two weeks, as soon as I landed and turned the airplane mode off, I couldn't connect to the network. No signal, no service no nothing. Then, after playing with my phone for several hours I managed to connect to the network someho...

Resolved! Why was I charged for a wi-fi call?

Why was I charged for a wi-fi call from Egypt, thought it was free?

Resolved! SMS not received while I'm roaming in India

Hi I'm using Samsung Galaxy S21 Ultra. I travelled yesterday to India and before travelling did the following things - Voice Mail Switched Off - Enabled ROAMING - Enabled add ons - 'Roam Further', '30 mins from anywhere',''100 global roaming texts' ...

Re: Phone number formatted incorrectly

Did you get it sorted?I am having the same issue, I texted that number the other day and it was fine then I could not send any messages due to the phone number format incorrectly pop up. I have a Google pixel and I tried sending messages to other con...

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