Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Old SMS messages

Read moreI lost my old phone and must get copies of messages from 2019 for a legal case. I lost my old phone and must get copies of messages from 2019 for a legal case.

Voicemail

Turns out my voicemail has been deactivated somehow. I’ve tried the txt 150 thingy but it says I need to call ee. I’ve used voicemail for years and a bit annoyed it’s suddenly turned off without me knowing. On checking my account I’m also being bille...

lost ability to make calls

hi today I've not been able to make calls .....only emergency calls ... any ideas how to rectify

No Signal on any network when Roaming

Hi there! I called EE before coming out to Egypt to enable roaming and added 60 mins calls from anywhere.I had to do it this why as there was no option showing for this when I sign in online,Called again as leaving UK to double check all was fine.Now...

MMS text but no password code?

Hello. I have just received a text informing me I have a mms photo message which takes me to a direct link to the EE website but no password code? When I have had these before it always sent me a password code to receive it?

Resolved! Wi-Fi calling on i-phone 13

Hi, i want to upgrade my phone to the i-phone 13 or mini, but does it have wi-fi calling as i got a bad signal and i use the i-phone 6 which does, but i want to replace.If anybody can confirm that they do use it on the 13 before i buy one that would ...

Barbados

I am in Barbados, I have paid for ADD on here, I spoke to EE who fixed the first group of issues with my phone, now my phone seems to be blocked... why is this? I've paid for my add ons, I cannot call EE from my phone and I'm still paying my bill....

Resolved! Texting and calling my friend abroad

My friend has moved to Greece, can I text and call them for free or will I incur extra charges on my bill?

Getting calls and text reminders not for myslef

Since my partner had his contract through myself he obviously had a new number and phone, but the 3 years in having it he is still receiving texts and calls for other people including hospital appointments, eye appointments, smear tests all for diffe...

Internacional Call tests

Since I was in Portugal all the texts I received in Uk comes as international call.Already call technical support they have no clue why this is happening