Mobile Services

Roaming whilst on Cruise

Good morning. I have a question about an upcoming holiday I have.We are going to USA and Canada so will purchase the roam further add on to enable me to use my minutes/texts/data whilst away. Also, we are doing an Alaska Cruise, how does the data etc...

Resolved! Re: what is my message centre number

I think this is the same problem I've been having for the last few weeks.

Losing mobile service abroad, losing patience

Hi, I went abroad for two weeks, as soon as I landed and turned the airplane mode off, I couldn't connect to the network. No signal, no service no nothing. Then, after playing with my phone for several hours I managed to connect to the network someho...

Resolved! Why was I charged for a wi-fi call?

Why was I charged for a wi-fi call from Egypt, thought it was free?

Resolved! SMS not received while I'm roaming in India

Hi I'm using Samsung Galaxy S21 Ultra. I travelled yesterday to India and before travelling did the following things - Voice Mail Switched Off - Enabled ROAMING - Enabled add ons - 'Roam Further', '30 mins from anywhere',''100 global roaming texts' ...

Re: Phone number formatted incorrectly

Did you get it sorted?I am having the same issue, I texted that number the other day and it was fine then I could not send any messages due to the phone number format incorrectly pop up. I have a Google pixel and I tried sending messages to other con...

1471 and 1571 not working after transferring mobile number to EE

I transferred my mobile number from BT Mobile to EE. Since the transfer and after fitting the new EE SIM the 1471 and 1571 services do not work. Anything I need to do to make them work?

Cannot make calls whilst in usa

Hi I have just updated phone the shop told me I was all set up for when I was in the USA I can use my data but it won't let me make calls whilst in USA Which i need I've tried looking for the part under my ee manage the device but that isn't showing ...

Resolved! Roaming Thailand

Hello I have a yearly sim contract (taken out in 2018) with 100GB data. I am looking at booking a Thailand holiday, and am unsure about plans/add-ons? I was previously in Thailand in 2019 (regularly using data) and I dont remember buying any particul...

Full Roaming

I called EE support to understand what my deal is on roaming before boarding a flight to Antigua. I was told I am eligible for Full Roaming (EU+Rest of the World) and that I would receive a text message to say the free add on was being activated. I d...

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