Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Not receiving SMS text messages in Saudi Arabia

Hi I have downloaded the Saudi version of the NHS covid pass this is called Tawakklna. When I enter my details I am supposed to receive a text (SMS) of a verification code but it is not coming through. I tried using the Tawakklna app and website and ...

Yashas21 by Visitor
  • 3902 Views
  • 9 replies
  • 0 Helpful

Resolved! Restoring deleted voicemail

Hi, I just deleted a voicemail by mistake. Is there any way to get it back, I tried calling voice mail but it didn’t give me the option to review my deleted messages.

Resolved! Calls from my contacts showing No Caller ID??

Hi there, I called 150 to transfer my 2 mobile numbers (primary + secondary) from Pay Monthly to PAYG, which was successfully executed on the day when my contract ended. However, a day after the transfer, I found that every time someone from my conta...

cl881 by Investigator
  • 33312 Views
  • 15 replies
  • 6 Helpful

Calls are not being connected to this number ?

Hey all, I'm trying to call  someone but every time I attempt to do so it says "calls to this number are not currently being connected". Also, when I try to text, it won't go through at all. We are both EE users (I'm an android user, they're iPhone)....

Resolved! Roaming not working in the US

Hi, Just arrived in the US and my phone is not connecting to any network whatsoever. I'm on a monthly plan and bought the roam abroad pass the day before I left. I assumed that'd be enough to activate the roaming function? Wifi call is also not worki...

AJames2021 by Investigator
  • 14455 Views
  • 10 replies
  • 11 Helpful

Charged £20.77 to calling ee 24 hours service number

I called on ee 24 hours contact number from google search after speak with customer service (this number 08448738586) 31 minutes it charged me £20.77 +£2.50. That’s ridiculous, there wasn’t anywhere mention about charges and after calling the number ...

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Mhsefat by Explorer
  • 4620 Views
  • 9 replies
  • 3 Helpful

Resolved! Not receiving text messages from UK whilst abroad.

Help please, I have always received UK text messages whilst abroad, but this time not.  Nothing from EE confirming roaming (and everything else), and can't get SMS access codes either, which are pretty vital for logging into certain accounts.I've tri...

kwatts by Investigator
  • 12600 Views
  • 10 replies
  • 3 Helpful