Hello,
In February I moved to Gibraltar for work so I have in turn, become a permanent resident of the country on the south of Spain.
In the first two months of my time in Gibraltar, my EE bill was fine and did not increase. However, the three months my bills have increased by between 300% and 400%.
I have looked into this issue and can see it is because I am being charged £2 a day as a roaming charge despite myself never approving or consenting such a charge to be taken from me.
Now I understand businesses and life in general doesn't play by fair rules, but I do feel a little cheated with these charges that were taken behind my back. Especially considering I do not even use data on a day to day basis. The charges will be taken on my 5 minute commute to work in between wifi spots.
I have since purchased to the £10 monthly roaming pass in some attempt to stop the bleeding.
Upon checking the EE website, I can see that because my contract was made after July 2021, this is why I am not eligible for free EU roaming. (Baring in mind, Gibraltar isn't in the EU)
When using the website's roaming formula feature thing. There is also a tick next to the Data/Internet section under my plan. If there is a tick, does that not mean that I should still be covered.
Then, to make my anxiety and sadness even worse on this situation. I am then notified over live chat that if I do not use my phone in the UK once every 3 months, my phone will essentially be null.
My questions to the people of this forum are as follows:
Who decided on this cut-off date? (Surely as my contract was made before these changes, I should be entitled to keep the benefits I signed up for?)
Is there any chance of a possible refund for these hidden charges?
Is the Roaming abroad pass my best course of action here, or should I still be covered under my contract?
Is the live chat agent correct that my phone will cease working after 3 months in the EU?
Due to these pretty nightmarish changes to my contract, is there any way I can cancel/opt out of it?
Apologies if this is not the correct place for these queries. I have not been getting a response via emails and the live chat feels too rushed and frantic for this situation which I just want to have a conversation about.
Also apologies if I come across quite rude, I am just quite stressed about this whole situation and feel a little misled and mistreated by a company I've been with since my first phone back in the 2000's.
Thank you to anyone that reads or replies to this. 🙂
