Mobile Services

Travelling to USA

Hi-I have an unlimited minutes, texts and data plan. I am travelling to the US in July/Aug this year and wanted to know the difference between the "Travel Data Pass" and "Roam Abroad Pass". With adding either of these add-ons will I be able to use my...

Travelling to Australia

Just want to talk to someone about this as this is getting me no where

Roaming in EU/ fair use policy

Hi, I had the Roaming Smart Benefit added on my plan, but yesterday I changed it to the Netflix Smart Benefit - stupid mistake. I’m currently in Germany (returning to UK in Summer) and thought that since I got EE texts saying that EE isn’t enforcing ...

Can't recieve calls

I'm in Northern Ireland from the UK and can't receive calls

Problem with EE mobile in Canada

I purchased an add-on yesterday while in the UK so that I was able to use my mobile in Canada. I’ve arrived in Vancouver today and I have absolutely no signal whatsoever. It’s now 5:15 pm and thus 1:15am UK time so the lines are closed I really need ...

Resolved! Data rolls over whilst roaming in USA what happens?

Hi,Im travelling to the US in a few months and my allowances restart 4 days into my 14 day trip. I am on a sim only unlimited data plan with the roam further add on. My question is what will happen when my allowances restart will i get 50gb again to ...

Re: Unable to turn on 'Roam worldwide' and 'Call abroad and make premium rate ca

I am having roaming issues out in Australia and have had no text to say about my roaming abroad options - although my package is maximum and should allowed me to roam abroad However it is blocked in the app and I cannot change it? I can’t get any n...

Resolved! Block premium rate numbers

How do I stop being entrapped by premium rate numbers such as the Virgin Media number 0870 8883116? I need to block this number urgently. Please advise on a practical solution.

Resolved! i bought my ee sim card in Germany. Roaming ist not activated.

Hi eveybody, I live in Germany and i have bought the as you pay ee sim card from internet. i can't use it because the roaming is off or is not activated. what should i do?

Roaming anywhere!? What a joke

Can anyone help us?EE added roaming anywhere to our account & we’ve been in US for a week & Cannot connect to anyone or anything unless hotel wifi. absolute joke. any suggestions appreciated thanks

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