roaming not working in USA

[tomsk2]

Hi 

I have tried for a few days now to find a way to contact EE from USA as my phone does not work for voice calls. i took out the roam further pass confirmed by txt (i did over the phone with EE). It covers USa btw!.

The only way given to contact ee is via the phone, which is great when your phone is not working, whats APP or email would be helpful so i could use wifi connection.

I dont understand why the phone is not working when i select a network manually it say service not allowed, this has been causing real problems for me as i need to speak to people in the UK about urgent matters. I have turned the phone on and off and I cannot find the options mentioned in threads about the MYEE EE APP about checking connectivity for Roaming. Also the EE service states it is "not available due to maintenance" on the website etc.

HELLLLLLP!!!! please

tomsk

[XRaySpeX]

@tomsk2 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.