My mobile is not working while I am in Syria

[nabeelakel]

Hello. I am on holiday in Syria. My mobile is not working. I can’t make phone calls or receive any phone calls while I am in Syria. I asked the Syrian telephone company which is appearing on the top left side of the phone “MTN SYRIA” they said the fault is from British mobile company EE. Could you please make my mobile work in Syria. Mobile number +xxxxxxxxxxxx.

regards.

xxx xxxxxx xxxx

the account holder.

[Mod edit: Please do not post personal information on the public board. Thanks!]

[XRaySpeX]

@nabeelakel : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?