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Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! OTP not coming through after switching to EE

I recently switched to EE, transferred my number from another network (Three). Since then, Natwest and crypto.com apps (both banking in this case) - are not able to deliver OTPs to my phone. I contacted 150 and got put through to "level 2 advanced te...

gleonov by • Investigator
  • 3627 Views
  • 21 replies
  • 3 Helpful

Can’t receive OTP texts while abroad

I can receive all types of texts but not OTPs while abroad - it’s highly frustrating as I can’t access bank accounts, work security to work!, use amazon prime or Netflix on a personal side. I’ve contacted the tech team and waiting for a reply but som...

Gwenhr by • Explorer
  • 4378 Views
  • 3 replies
  • 0 Helpful

Urgent!! No data roaming in Singapore

I am a monthly rolling customer. I Just arrived Singapore, I can make text message, but no phone call and no Data service. on the mobile phone, I have turned the Roaming Data on. How to do to active the data service? I have switched off and on again....

Stopping text / SMS notifications, even from EE

I look after the mum's EE account on her behalf and the frequent texts from EE are a problem, she gets concerned and doesn't understand them (she is 85).  Is there any way to stop these texts, or switch communication preference to email (so I can dea...

Network status disconnected

My phone will only make calls over wifi and no SMS messages. I activated an OPTUS sim in Australia. It did not work and when I returned to UK my network would not work. I have moved to EE changed number and factory reset, but no joy. SIM works perfec...

Roaming whilst on Cruise

Good morning. I have a question about an upcoming holiday I have.We are going to USA and Canada so will purchase the roam further add on to enable me to use my minutes/texts/data whilst away. Also, we are doing an Alaska Cruise, how does the data etc...

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