Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Linzi_H by EE Community Support Team
  • 4295 Views
  • 1 replies
  • 3 Helpful

I can’t make calls on my phone in Canada

Can’t make any calls, not even to ee CS. Didn’t turn on roaming before leaving Uk as didn’t know I had to do that. Can’t activate roaming thru the app as keeps saying there’s a problem when I try to do it.. PAYE customer  and have no idea how to reso...

Macgas by Investigator
  • 927 Views
  • 8 replies
  • 2 Helpful

Number not yet assigned to a client

Trying to phone home from my mobile in Spain to landline in UK and keep getting a “the number you have called has not yet been assigned to a client”. Do I just need to wait?

BClaret1 by Contributor
  • 3027 Views
  • 1 replies
  • 2 Helpful

Resolved! Using my phone abroad

My contract was taken out in 2020, does my allowance include roaming on my holiday in Europe?if so< is it automatic like it used to be, or do I need to do something before I go on hols? Or do I need to pay extra?

Can't make calls or send texts from Spain

Everything was fine for two days but now I can't make a call and just get a number incorrectly formatted message if I try to send a text. I can receive calls and texts tho.Can anyone help? 

BClaret1 by Contributor
  • 2366 Views
  • 18 replies
  • 2 Helpful

ROAMING NOT WORKING IN USA!!!

I spoke to ee customer services before I left the UK to travel to USA to set up roaming on my phone, and my daughter's phone. I paid the fee and we all received text messages stating it was enabled. We both have iPhone 13s Roaming is enabled on both ...

staffop by Investigator
  • 1522 Views
  • 4 replies
  • 1 Helpful

Re: Cancel Roaming pass

Can’t believe you have to go to “chat” to be able to cancel this monthly subscription! also can’t belive they don’t have a 1,2, week option, very cheeky! There’s also no info anywhere to tell u how to cancel - only how to buy.

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Resolved! Portugal Roaming

I am a pay-monthly customer, due to travel to Portugal. Was going to buy the £2 per day to use minutes / texts / data on my plan. However I have the £2 per day EU roaming as an “Add-on” showing in the EE app and it states “free”. Does that mean I hav...