Setup roaming while abroad

[Teqage]

Hi 

I didn’t activate roaming before leaving the UK, I have been here for a week, I can make calls and can’t receive calls. I have activate roaming in settings and allowed premium calls too. What should I do to get may line working?

 Thanks 

[Teqage]

Sorry I mean I can’t make calls 

[Leanne_T]

Hi there @Teqage

Thanks for coming to the community 🙂

Have you tried manually selecting another network to see if you can make calls? 

Thanks 🙂

Leanne.

[Teqage]

Hi Leanne, 

thank you for coming back. I tried turning off Auto select network on my iPhone 12 without  success. 
thanks 

[Leanne_T]

Thanks @Teqage

Did any other networks show available? 

Can you send texts? 

Leanne 🙂

[Teqage]

Yes other network available l’m unable to send text message, make or receive calls. 
thanks

[Leanne_T]

Thanks for confirming these details @Teqage

How long ago did you activate roaming and call abroad and premium calls in your My EE account? 

Leanne.

[Teqage]

8pm last Night I think. 

[Leanne_T]

Thanks @Teqage

Any account changes can take up to 24 hours to take affect. 

If you would like to make sure this is all set up for you, please call us from any other phone on +44 7953966250.

Leanne 🙂

[Teqage]

Thank you@Leanne. I called the number after providing all details it was confirmed my number is already setup for roaming, but it is still not working. 
thanks