Setup roaming while abroad

Teqage · ‎19-06-2022

Hi

I didn’t activate roaming before leaving the UK, I have been here for a week, I can make calls and can’t receive calls. I have activate roaming in settings and allowed premium calls too. What should I do to get may line working?

Thanks

Leanne_T · ‎19-06-2022

I see @Teqage

If you can keep restarting your phone and if this is not active by tonight, please give us another call and the team will get this looked into further.

Leanne.

XRaySpeX · ‎19-06-2022

@Teqage : Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Teqage · ‎19-06-2022

Contract

Chris_B · ‎19-06-2022

@Teqage have you tried restarting the device since you got there ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Teqage · ‎21-06-2022

Thanks. Yes I did several times.

Teqage · ‎21-06-2022

Eventually it started Woking after 24 hours of changing the settings on My EE.

Go under settings - enable roaming and premium calls

Jon_K · ‎21-06-2022

Thanks for letting us know you got this working, @Teqage.

Enjoy your time away 🙂

Jon