Making calls
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08-06-2022 11:54 AM
Hi, my phone is showing that's connected to internet. I can do everything except make a phone call, can't even contact customer services.
Everytime l try, this message appears:- no mobile network.
Tried restarting phone, anyone else having problems or solution, please?
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08-06-2022 01:46 PM
Hi @Purpleheart.
Is your phone connected to WiFi or is it using mobile data?
Do you have a signal on the phone?
Is this a new phone or new SIM card?
Jon
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08-06-2022 08:46 PM
Connected to wifi, it looks like l have no signal & not new phone had it
for almost 2 years.
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09-06-2022 08:11 AM
Thanks @Purpleheart.
What phone are you using?
Do you have no signal in all locations or just one postcode?
Jon
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09-06-2022 10:22 AM
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09-06-2022 10:24 AM
Still have no network coverage, what's happening, please?
I need my phone for work & this is day 2 with no coverage.
Will this be reflected in my next bill?
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09-06-2022 12:49 PM
Thanks @Purpleheart.
Do you know of anyone else on EE who is experiencing the same issues?
Can you try taking your SIM card out from your phone and giving it a clean, before inserting it again?
Jon
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09-06-2022 06:07 PM
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10-06-2022 07:49 AM

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