Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Phone will not connect to network. Have turned wifi off. Have restarted phone.

Resolved! Phone not going to voicemail

Hello. I have a Samsung Galaxy S20. Voicemail is set up. However, when someone calls me and I am unable to answer, it just rings out. The only time voicemail is an option is when I reject a call. How do I resolve this please?

Am in Colombia and can’t use my phone to make call how do yo do it

Resolved! Charges to call UK from eu

I know pre brexit we could call the UK from the EU as part of our allowance, but is that still the case? Just landed in France and got the standard welcome to France message.However this time it read a little differently between the lines as it said ...

International roaming suddenly stopped

I am in Greece and I have made a few roaming calls and have used some data as well. About an hour ago I realised I had no more internet or calls. My pay as you go has unlimited calls and plenty of GB left. I can't see why my roaming access has been s...

Locked out of my ee and need to access account to enable roaming

Hi! so I’m having a bit of a mare… I moved to New Zealand last month, and a few things happened but basically - my EE doesn’t recognise either of my emails so I fear the man who filled it may have misspelled my name (a common occurrence) and as a res...

Re: Im going to spain do i get free data roming

Re: EE WiFi Calling: All you need to know

Hi, is there any reason as to why EE are forcing Wi-fi Calling at all times even when we have full signal I understand it should kick in when poor coverage or no coverage is present but full service ? having to turn the service on and off or Wi-fi ...

Just arrived in Suriname but can't seem to get my mobile to connect for calls?

Hi EE, Not able to connect to any network here in Suriname. According to you social media team it should work. I tried to restart my phone and select manually all the available network without any luck. I have seen some older topics with similar pro...

Resolved! EE Voice mail number from EU country (Spain)

Voice mail number