Make calls abroad from the UK

[Online2027]

"Make calls abroad from the UK" is Blocked in my "EE" Account, and I want to enable them. I can't do that on any browser or phone.

My EE > Account Settings > PARENTAL AND DATA CONTROLS > Make calls abroad from the UK

@EESUPPORT

[XRaySpeX]

@Online2027 : If you can't enable the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[Online2027]

I gave a call to EE two times and I didn't got any help or solved my problem

[Katie_B]

Hello @Online2027. 

I am sorry to hear this. 

I have sent you a private message for more details. 

Speak soon, 

Katie 🙂

[Online2027]

I don't have any new messages in my inbox

[Katie_B]

Hi @Online2027. 

I have resent the message, please could you check now. 

Katie 🙂

[Online2027]

I received your message 

looking forward to receiving a call from any customer service support soon.

[Online2027]

Thanks to @Martin_Sm for solving my problem and to @Katie_B for her support and following up.

I can now make calls abroad from the UK, even though the option is still blocked in my account, as shown in the snapshot below. 

I have waited until this option is enabled, but it is still blocked in my EE account.

[Online2027]

[bristolian · Accepted solution]

Many regular users on this forum, myself included, have the issue of myEE reporting options showing blocked that are enabled.

As long as you are able to make international calls, the facility is proven as working.