Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Emergency Alert System

The UK Government is introducing Emergency alerts.  Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Sean_D by Former EE Community Manager
  • 7511 Views
  • 0 replies
  • 4 Helpful

Resolved! U.S.A Data Roaming

Am going to USA next week - my plan says I can buy the Roam Abroad Pass for £25.00 and use my phone as I would at home.  I have done this before in North America, with varying degrees of success (often it just doesn't work, and many places there have...

Napey by Explorer
  • 801 Views
  • 3 replies
  • 1 Helpful

Resolved! PAYG in Spain

Can I use my PAYG Everything Pack allowances in Spain (Canaray Islands) when I go on holiday this weekend?I read in another thread that: "On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week," but I d...

HelenUK by Investigator
  • 214 Views
  • 7 replies
  • 3 Helpful

Business daily passport

I’m travelling in the US and trying to activate the business daily passport for roaming by texting PASSPORT to 150 but nothing’s happening. Any tips?!

Jameseee by Investigator
  • 254 Views
  • 5 replies
  • 0 Helpful

Accidently Pressed 222 Number scam Text

I had a couple of calls and went to my phone, noticed a voicemail notification, stupidy i pressed the 22287 link which started a call to "Pinchos Bar" i realised straight away and cut it off but call log is showing connected for 2 seconds, what is th...

Screenshot_20220118-181352_Messages.jpg
JasonmUK by Investigator
  • 31106 Views
  • 23 replies
  • 10 Helpful

Refund

Hi I was traveling Iceland. When I arrived at Iceland airport, I should add to data roaming in Iceland. And I add up and paid for it. But I don’t know if it’s mistake, there is no choice what country I will pay. So I think I accidentally buy UK roami...

YoonaSeo by Visitor
  • 179 Views
  • 3 replies
  • 5 Helpful

Unable to receive a calls from some people

For the last couple of days, some people can't call (but they can text me). Some others (all of them in EE) can reach me with no problem. I can call anybody. Tried calling 150 but even they were unable to call me back... Tried resetting the phone a c...

michalch3 by Investigator
  • 209 Views
  • 7 replies
  • 1 Helpful

Long term travel to the US

I have a 24month 125gb SIM only plan which expires in 2025, it also includes the roam abroad pass as I travel to the US a fair bit. I understand from checking previous posts that a fair usage policy exists limiting me to 50gb whilst in the US, this h...

Jimmy90 by Explorer
  • 203 Views
  • 4 replies
  • 2 Helpful