Can't make any outgoing tel calls but recieving txts

NoisyMonster678 · ‎03-07-2025

Hello,

Can't make any calls but incoming texts are successful.

*Network set to auto and same issue as before with no ring. EE was not down according to down detector.

* Android 15 OS Samsung A26

* Direct debit not showing - this could be why !

* Notifications enabled.

As BT own EE, should I manually configure settings to O2?

Many thanks

Northerner · ‎03-07-2025

Hi @NoisyMonster678

Try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

bristolian · ‎03-07-2025

What happens when you try making a call?

When were you last able to make a call?

Can you send text messages?

Are you in the UK or abroad?

Are you on PAYG or pay-monthly?

No idea why you think you should configure anything to O2, if you're an EE customer.

Northerner · ‎03-07-2025

Hi @NoisyMonster678

Try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

NoisyMonster678 · ‎03-07-2025

"No idea why you think you should configure anything to O2, if you're an EE customer.."

I was setting up my new phone.

Rach_H · ‎04-07-2025

Hi @NoisyMonster678,

Welcome to the Community!

As this is another network it is unlikely that this would help you get connected. If you bought your phone from us it would likely be already set up with settings for EE, so these wouldn't need to be changed.

Rach