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Community Activity
My roaming is free with contract but will not work whilst I’m away
I have roaming all round included in my package I have just arrived in the USA my phone will not work I have had to buy an extra day pass just to be able to use my Apple Pay and get my holiday details up for150 are currently shut to call can someone ...
AirPods with 24 month Apple Music - I can't add the Apple Music pass?
Approximately a week ago, I've added AirPods to my EE account in a 24 month deal and the 24 month bundle was the deal clincher for me. Unfortunately I received no activation the Apple Music with my package or via text/email. When I spoke to EE they a...
Urgent help for roaming abroad
I am in Vietnam and trying to get a roaming pass! all of the solutions I’ve read in other forum posts don’t work. phone rings dead via 150 , +44 800 9566000, +44 7953 966no response on the text 150 when I text ROAMINGDATA ZERO help on the app. this i...
Will location of FF hub adversly affect TV?
I currently have my EE TV box connected by wire directly to the HUB which is conveniently located behind the TV.On Tuesday we are having Full Fibre installed (hurrah!)We want the hub to be re- located in the hall which Open Reach can do.BUT will the ...
Which email address do I use? Just joined EE, I have my final bill
I have my final bill from Sky and EE said that they would pay that final bill if it was under £300, said to email them with the invoice and they would pay the equivalent into my bank account. I can't seem to find the email that I need to send the in...
Roam Inclusive Package
I have just received a message that my Roam Inclusive Extra package has been removed from my plan. I am in contract until November 2025 and as a frequent traveller use this regularly. No reduction in price but a large part of the reason I took ...
You must have a sim associated with an apple device for to be used for iMessage
I recently took my EE sim out of my phone, when I reinserted it, iMessage stopped working and I received the following error message, 'You must have a sim associated with an apple device for to be used for iMessage and FaceTime.' When I select my pho...
Resolved! View of Bills online - not the app
Hi there,I only use the website to access my account details, I don't want to use the app.I am only able to see the current month and previous 2 months online where payments have been made to EE.Why is there no drop down option to see older payments ...
Smart Hub Plus Router - replacement still not sent
I’ve got All Rounder Fibre broadband. On Friday morning, router started going through the rainbow of lights including white which according to the EE engineer when I phoned was ‘not good’. They said they would send new router and it should arrive nex...
Smart WiFi Pro connection
I recently moved over to EE from BT and have full fibre 900. I opted to pay the extra £7 for a Smart Hub Pro and Smart WiFi Pro, to replace my old BT Smart Hub 2 and WiFi Disc, which arrived promptly. The Smart Hub Pro was a breeze to set up, but the...
