Mobile Services

Resolved! do I have to pay roaming charges if going to Spain

Hi, If my mobile contract renewed in December 2021 do I have to pay roaming charges if going to Spain

Unable to send text messages on Samsung phone

Hi , I am unable to send text messages on my Samsung phone, A52S 5G , I have just upgraded the text system when prompted to do so . I can send a message to another mobile; but not to a premium number ,to enter a competition. This has never been a pro...

Re: Is it reasonable to ask for compensation?

I am unable to send text messages so wanted to complin but the complaint process asks for my account number which I cannot find anywhere.

International Calls

Hi! I am currently abroad and need to make a call back to the UK. It says „This connection is barred for the requested destination“. Does anyone know how to resolve this?

Resolved! Can’t call mum on O2?

Hope you can help, since yesterday, I can’t call my elderly mum on O2 (goes straight to voicemail) or text her (she doesn’t get them?) Mum cand a call p/text me , other sister on O2 and brother on Vodafone can get through, just not me? (At first, we ...

No service, no personal hotspot, can’t make calls even in wifi

I upgraded my phone to the iPhone 15 yesterday, I still have no service, no access to my 5G and even with WiFi calling enabled I can’t call EE for support. Had this happened to anyone else? Can anyone provide any advice?

Calls on other devices ending?

Hi,Recieved this earlier via text:Hi,We wanted to let you know that, from 09 December, you'll no longer be able to use your EE shared number service on MacBooks and iPads.Watch functionality, along with the Apple-provided iCloud number-sharing functi...

Resolved! Can’t make international calls

Hi I’m trying to make a call from the uk to Lithuania. However it keeps saying calls to this number are barred from my phone. I have increased me spend cap to £30.how do I make the call I’m willing to pay the charges ?

Resolved! Is there a full list of Full Works plan perks and benefits

I just signed up to full works plan but there really wasn't a lot of info about the plan and all the perks included Is there a full list where I can see everything it contains ?

Problem calling or receiving calls

Hi everyone,I’m hoping someone can help me troubleshoot an issue we’re facing. My family (myself, my wife, and my daughter) are all on EE, and my wife is unable to call my daughter. This happens both with normal calls and WhatsApp calls – the connect...

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