voicemail

[mariac83]

one else had issues 2day  with there voicemail, can't access it all day, when i ring it says i'm sorry ure call can't be connected at this time, if the problem persists, contact customer services, which i have, i've turned VM OFF & on & turned the phone of aswell, with no joy, i have messages in my voicemail, any help would b amazing 

[truCido]

Vm off and vm on, just turns diverts to voicemail off and on. It won't affect you accessing. It sounds like you'll need to call customer services as there is a problem with your account. Mines been fine all day

[Peter_W · Accepted solution]

Good morning @mariac83.

Welcome to the EE Community 😊

I'd recommend checking to ensure that all other calls are working successfully here, but like @truCido mentioned it sounds like this is most likely something that needs checking at an account level.

If you give our technical team a call, they'll be happy to help you get this investigated further.

Peter

[mariac83]

i spoke 2 customer services yesterday, they r looking in 2 it 

[Peter_W]

Thanks for the update, @mariac83.

Please keep us posted on how you get on here - there are a few settings we'll be able to check with your account first of all, but if needs be from there we can also get this raised to our offline teams for further investigation.

Peter

[mariac83]

hi guys, was meant 2 put a comment last week, but ee tech guys managed 2 get my voicemail working, something deep in my account settings, thank u 4 the amazing advice xx

[Linzi_H]

Hi @mariac83 

Thanks so much for popping back to let us know the team has managed to get this sorted!

Have a lovely weekend,
Linzi 😊