Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Re: Unable to receive calls or texts abroad

I have a same issue and looks like EE couldn’t fix the isseue. All troubleshooting done and I still can’t receive any calls from any network. Any idea why?

Text Error 0

I tried to send a text this morning and received the error message, Can't send text, error message 0' and the options is only to resend or delete so have tried to resend but still getting the same error message. I have switched the phone on/off but ...

S21 Ultra MMS Not activated

I just switched my phone to the galaxy and I have not been able to send / receive mms. It attempts to send and then gives the message "message not sent: service not activated on network". I have an unlimited talk/text plan and plenty of data. The onl...

Resolved! Foreign texts

Do I have to pay when I receive texts from Australia or New Zealand

Cant load adult website on safari when not on my own internet

Help with internet

Resolved! Roaming add on for PAYG Canada

Can someone help me please. i am going to Canada next week and wondered if there was a roaming pass add on for me to buy in order to use my phone in Canada for a few weeks. or if it only applicable to contract customers. thanks

Text Messages from Gov.UK Government Gateway are not delivered

When I'm trying to login to UK Government Gateway, the passcode they are sending is not delivered. However, when i tried to login from abroad the passcode was delivered (same phone and same number). Therefore, there is a problem with EE's network set...

Volte and WiFi calling

I understand that Volte supports WiFi as one of the bearers, do you also need to setup WiFi calling separately. The location has very poor EE cellular coverage, so want to understand if the fact that I am on WiFi would work using Volte instead of set...

Receiving calls while abroad

Currently in the USA from Britain and am not receiving calls on my iPhone, whether they are from the UK or US. Any ideas?

Re: no calls getting through

This is happening to me too. I can't call anyone or recieve calls. When I press call it just beeps and cuts out. When my daughter stands next to me and calls it says calling on her phone and rings but my phone isn't receiving calls. Have just swapped...