How to access live chat?

[Mengoy]

Hello. Good morning

[Katie_B]

Good morning @Mengoy. 

How can we help?

Katie

[Mengoy]

Hi Katie Good morning. I need help urgently. My simcard and my wife sim are no longer working as it has been switched from Tesco to EE since 2 days ago. Until now I didn’t receive the EE simcard that I ordered. Can you please check and help me as I can no longer call from my phone. No more network. Thanks

[Mengoy]

Hello? Are you there? Please help?

[Katie_B]

Thanks for getting back to me @Mengoy. 

The community is not a live chat, however, I will do all I can to help. 

When did you order your EE SIM?

Is it a pay monthly SIM or pay as you go?

Speak soon, 

Katie

[Mengoy]

Yes. On contract. Together with broadband and ee tv

[Katie_B]

Thanks for confirming @Mengoy. 

When did you place your order?

Do you live near an EE Store?

Katie

[Mengoy]

I think 4 to 5 days ago

[Mengoy]

Hello

[Katie_B]

Hi @Mengoy. 

I have edited your last post which contained personal information as this is a public community forum. 

Do you live near a local EE Store?

Katie