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Late Text arrival

 Hi - Can anyone explain what might be causing texts from other phones to arrive days late. I was sent one on Saturday that didn't arrive until the following Wednesday despite the fact that I spent all day Monday in a very good signal area.TIA 

Resolved! 249 text suspicious

I have received a text from 249 asking  to fill.im a survey about my sim card delivery.I am not an ee customer or have I ordered a sim.. I have deleted the text but should I take any further action?

Fizz_daz by • Investigator
  • 1149 Views
  • 9 replies
  • 5 Helpful

Resolved! unable to receive sms and calls overseas

I am unable to make a call to support services, but I can use email. I urgently need my phone number for receiving verification codes for various services. Is there a way for the support team to contact me via email and assist me in reactivating my n...

Number on bill I’ve never called

Calls lasted seconds, and totalled £54 approx 10-12 calls. They were made late at night, but I’ve never called it? Tried googling number but nothing comes up.  According to bill it’s a USA number. I’ve only just noticed the charges as bill came out o...

Louj80 by • Investigator
  • 3856 Views
  • 28 replies
  • 15 Helpful

Resolved! Roaming in spain

I have the roaming abroad pass as an exclusive extra. Will I be ok to use my phone in spain the same as in the uk without any extra costs.

firetech by • Visitor
  • 780 Views
  • 3 replies
  • 3 Helpful

Text messages not received

Hello,I do not receive texts anymore from friends and family based in France who use the Orange network. Is it an issue with EE or my number?Can you please let me know what can be done to fix this?Thanks

Marion90 by • Investigator
  • 360 Views
  • 6 replies
  • 2 Helpful

I can’t make or receive calls

Hi im having the same problem where I can’t make or receive calls. My phone is saying no sim. I have had this sim for months? can’t seem to get any help 

Chatty2 by • Visitor
  • 354 Views
  • 2 replies
  • 0 Helpful
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