Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! voicemail settings outside UK

I was in Thailand recently and tried to retrieve a voicemail to my UK number. I was given the option to access the voicemail with either the Thai international dialing prefix or the usual UK prefix. I opted for the Thai prefix but since I have return...

Allandon by Explorer
  • 1195 Views
  • 4 replies
  • 5 Helpful

Resolved! Roaming package

Hi, I’m going on a cruise to Norway 27-29 June. My billing period starts on 26th of the month. Can I purchase a roaming package for the month of June or does it have to start on the same day as my billing period? If so, can I also get a daily package...

Ihat by Visitor
  • 808 Views
  • 4 replies
  • 5 Helpful

Message not delivered

Hi does anybody know what this means please? Message could not be delivered, because of error (code 064).

Loupit by Contributor
  • 755 Views
  • 10 replies
  • 1 Helpful

Problems calling some numbers in China

Very recently a phone on my EE account has stopped being able to call some numbers in China. We have the 500 mins International Add-on and it has always worked until now. My wife was trying to call her elderly mother  in China who does not have a mob...

Mobile network not supported by service provider

HelloI'm in Malta at the momentAnd this morningEE sim suddenly didn't work.It says 'Mobile network not supported by service provider'I checked my EE page on EE website but I can still uae it, and I put the sim it back again.But it doesn't work. 

Jihyun1 by Explorer
  • 482 Views
  • 3 replies
  • 0 Helpful

Not receiving messag

Hi i transfered my number from Lycamobile to ee, I did it last Friday and today I can use my old number like a new in ee . But the problem is I can’t receive any messages I mean text messages . I’m iMessage everything is ok , if I’m calling to someon...

Upgrade through online chat

I am looking to upgrade but cannot online as sending code to mobile which is not working ...the online chat never seems available and looking to do this whilst at work so cannot call

Cam0508 by Contributor
  • 1806 Views
  • 6 replies
  • 1 Helpful

System busy

Can somebody help me every time I make a call it says their system is busy please try again later but I can receive calls. Please help

Resolved! No Voice calls in USA despite Roam Abroad pass

Arrived in USA - have roam abroad pass - connected T-Mobile -  have text and data but cannot make calls - Samsung Galaxy A52 5G - same phone worked last year with Three sim - try calling just silence until "call ended"

barriet by Investigator
  • 1090 Views
  • 9 replies
  • 1 Helpful