@AngelG74 First of all did you activate roaming charges on your account before you left the UK ? this is very important as this will allow your device to connect to a roaming network.
Purchasing add ons doesn’t enable roaming this is done by just texting ROAMING to 150. (roaming might already be enabled if you have used this device abroad before)
The web is down ! how are you posting a message on here if the web is down ?
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
