Mobile Services

Picture messages

A friend has sent me a picture message, when trying to retrieve it several times. The phone number says star with 447????? Any ideas about this thank you 

calling

hi i want to ask if we call from our mobile to landline which no is started with 020 code does that call cost or its included in monthly plans minutes 

No mobile data out of UK

Anyone can help! how can I get my mobile broadband living in Spain?I already have a plan but I cannot use internet and calls and anything living in Spain!I already pay the plan! 

can EEs customer service possibly get any worse

trying to contact customer service is like trying to win the lottery jackpot 3 weeks in a row.having recieved a text saying some crap about fiddling with the networksaying i would  need to connect to wifi to use my mobile.i cannot get any service and...

Calling uk from Germany

I can call German numbers but i can’t call uk numbers. I can’t find the manage my device option either.

No connection on holiday in uk

Hi I have just returned from blackpool. I was so frustrated and annoyed that I had very little usage of my phone whilst on holiday. My family and friends could not hear me during phone calls and I had very limited data use. I could not receive calls ...

Sim card not working

We are currently in Lanzarote and all of sudden the sim card we are using is saying emergency calls only and can't do anything with it

Roaming abroad

Outgoing calls disabled

I’m currently in Canada, and suddenly everyone I make an outgoing call it says “3uv1 outgoing calling is currently disabled on your phone” - I’ve not changed any settings and they were working last week. Is there anything I can do - I need to be able...

unlock digital solution

Just left ee and discovered phone is locked (Android Huawei P20 Pro). Tried calling but can't get through to speak to a real person since contract has ended. Found "digital solution" to unlock and tried entering IMEI a number of times over the last 2...