Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Resolved! Phone

Why when I ring 150 to sort my upgrade out does it keep cutting off have tried it for last half hour just keeps cutting me off after 20 seconds or so.

Resolved! Goin abroad

Just wanted to know if my phone will charge me for goin to France I've just set up monthly payments

Resolved! Data roaming

Hi I am in Bulgaria thought I was only going to be here for a week, I have extended it to 3 weeks. I only used the internet for 10 mins when I arrived on the 15th June (it was a very late arrival) looks like I have been charged for that 10 minutes! A...

无法在欧盟使用数据

Resolved! Southern Ireland

I’m going to Southern Ireland tomorrow, can I use my Normal contract over there or do I need to have an add on to go over.Thanks

Subscription pack and roaming

I’ve got a recurring PAYG subscription pack and credit on my account. EE says I need to pay a roaming charge to use my phone in the EU. When I text ROAMEU7 as instructed on the EE text message, it tells me I’m not eligible for the add-on. Any ideas? ...

Cannot make calls abroad

I can’t make calls while abroad, even though EE says I can, I’ve tried resetting etc, I have an iPhone 12.any advice?

Voicemail turn off

A week or so ago I read a post from someone saying that they had problems turning off voicemails by sending VM off to 150 I rang tech support who checked with their second line team and they said they are aware of a problem and are working on it. Th...

connected data SIM 120gb 12 month

I have purchased a 'connected data sim' £50 with 120gb that lasts for 12 months.It is working fine in my motorhome wifi router. I have been unable to add it my EE account, however I can see remaining data and buy more 'data' at add-on.ee.co.uk using ...

Roaming in USA

My daughter is in the USA and cannot access roaming. I have gone through to the helpline who said that roaming was adrive and have been waiting over 2 hours for technical services. Is there anything else I can do. Unfortunately we did not text ROAM 1...