Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Mobile calls from Turkey

I am confusing myself I think!  I have just returned from Turkey and have incurred all sorts of charges totalling circa £48!  EE couldn’t tell me what it was made up of because the bill hadn’t yet been released. The agent told me that there was a £2....

Bolt12 by Established Contributor
  • 2473 Views
  • 2 replies
  • 0 Helpful

Roaming add ons’s x2

Hi, could anyone confirm what each of these is?     Searched the forum and now more confused than ever!I specifically checked I could use my UK allowance for free when doing a retention offer. If it isn’t one of these is any other way to check it has...

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703019675 by Investigator
  • 814 Views
  • 6 replies
  • 3 Helpful

Resolved! Unable to connect to mobile network

I am currently in British Columbia and have not been able to get a mobile service on my phone for the past several days. I paid for Roaming Abroad before leaving the UK. I have tried various combinations of recommended settings on my phone to resolve...

Bfee1 by Explorer
  • 692 Views
  • 1 replies
  • 1 Helpful

Cannot receive SMS from other providers

Two months back, I started cannot receive SMS from providers other than EE.  I tried to swap to another phone, ask friends from other providers to send me sms, and tried bank OTP, but none of them work!!  The ONLY sms I can receive now is from EE ONL...

macakolo by Explorer
  • 392 Views
  • 4 replies
  • 3 Helpful

Roaming

Just changed from O2 to EE to find charged per day when in Spain when O2 didn't any advice? 

JLB1959 by Visitor
  • 293 Views
  • 2 replies
  • 0 Helpful

Cannot connect to EEWifi-auto

Cannot connect via EEWifi-auto in London Underground. Authentication error. Called EE 2x to register but still not working. EE confirmed my SIM has been activated for the service. 

DD3846 by Contributor
  • 1697 Views
  • 22 replies
  • 2 Helpful

Resolved! Roam Abroad Pass

I’m travelling into the EU soon and have Roaming enabled on my account and enabled on my phone.  I will buy the Roam Abroad Pass as that’s the cheapest option for the length of time I’m away but would like some clarification on something. I know it i...

ub8jayuk by Contributor
  • 1858 Views
  • 3 replies
  • 2 Helpful

Resolved! Roaming

HiI have been looking at roaming charges on the app but not committed to anything, but it now looks like I have a variable roaming charges added to my account, it says it can not be removed! Have I accidentally purchased this and if so how do I cance...