Mobile Services

Service issue in Italy 21/06

Hi My parents are in Italy at the moment (have been for a couple of weeks) and today have no service on their phones. Both show 4G coverage but they’re unable to connect to a network and cannot send / receive messages, connect to the internet or make...

Currently in Spain

my iPhone 13 shows I have 4/5g and a carrier but am unable to surf the net or get connected at all any suggestions?

No service on iPhone abroad

I am currently in Greece, I have no service I’ve tried so many solutions 

No roaming Calls/texts Spain

I am already on holiday in Spain but am unable to make calls or send texts. I can use my data and receive calls. I have roaming turned on, the mobile network is set to automatic and I have restarted my phone a few times. I can't call Customer care as...

Roaming

I bought a plan of £15 which includes 25 GB, unlimited texts and minutes, but now I am in Netherlands and I have almost all my pack available but I don’t know if my plan does include roaming service or I have to pay something more 

International call barring

Hi,I'm currently in Italy and cannot make calls or send messages as the italian network tells me that call barring is active. How can I have call barring deactivated?regards

Roaming not working in Canada. Unable to make any calls or 4g.

Have roaming further enabled but phone not roaming in Canada. Unable to call or use 4g. Phone rebooted several times, not resolved.Possible bug... number is linked to samsung watch via same account.  Watch number does not have an option to activate r...

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