Lost network connection in spain

[Royboy124]

Am calling from Spain.  I have 2 phones both on e network 1 Day after arriving we lost ee phone link on both phones.   All attempts in last 24 days have failed  each Tim message comes  saying   Your sim std does not allows connection to this network.

it always has done for last 20 years.  Any suggestions please to bet back on line with voice and message connection  ?

[Kirigaya_Kazuto]

Did you turn on roaming on your phone?

Do you have roaming enabled on your plan?

[bristolian · Accepted solution]

What other networks have you tried connecting to, and do they give the same issues?

[Royboy124]

Have tried orange. Vofaphone ES.  Movistar

[Leanne_T]

Hi @Royboy124 

Thanks for coming to the community. 

Are you able to connect to the other networks or do you get the same message? 

Have you restarted the phones? 

Are you with us on pay as you go or pay monthly?

Leanne 🙂

[Royboy124]

Hi Leanne_T

After Orange  IHave tried other visible networks namely   Vodaphone  Es.     and Moviestar

not able to restart either phone.  And both on Uk EE. Pay monthly contracts.

any suggestions please ?

Nev H

[Royboy124]

Orange.    VodaphoneES.   and Moviestar

[Leanne_T]

Hi @Royboy124 

We would need to get this looked into for you, please call us from any other phone on +44 (0)7953 966 150 and the team will have access to your account to get this sorted. 

Leanne.