Mobile Services

Had to pay for BT ‘WiFi’ to be able to message?

Hi, has anyone else in the Oxfordshire area had to pay to use BT ‘WiFi’ to be able to use their phone through the link EE sent out? My son is doing an apprenticeship and works in the middle of nowhere and has had to ‘follow the link’ sent out by EE t...

Mobile Data not working properly since July

I have a dual SIM Samsung and have never had any issues with EE data before. After getting back from Germany, where I used my German SIM for mobile data, I noticed that EE mobile data has been extremely intermittent no matter whereabouts in the UK I ...

No OTP code received from Google Authenticator?

I installed Google authenticator app on my mobile as I needed to use 2FA to obtain a OTP code via text/sms.I don't understand why I do not receive OTP code?   Is this to do with EE network?   I have been trying for days.  Its frustrating.  

Australia and NZ services

Just landed in Australia but phone not connected to any mobile services. Have Australia and NZ as part of my contract. Struggling as travelling and can’t use the app for web chat as it’s down. Only WiFi connection via cafes. Can you please fix this a...

My phone is disconnected.

Re: No service when abroad

Hi  i have same problem in Latvia , cant make calls and use network here

Voicemail not working

About 2 weeks ago I received a voicemail that I saved but did not delete. After the 7 days it automatically deleted itself but the voicemail notification icon had not disappeared. I went into my voicemails and it said I had no voicemails at all, but ...

Set up but data roaming not working

My daughter's arrived in Iceland today - she has a phone signal so she can text us but has no data.She's texted ROAMING to 150, we've paid for a Roaming Pass, her phone is set up to access mobile data but nothing.All her mates' data is working fine.E...

Total disappointment

Worst service ever!!!! I'm paying £15 for roaming pass ,plus £3 daily again for roaming and those are on top of my "unlimited " data and calls "included " in my contract. Contract that I've agreed to continue only because I've been firmly assured tha...