Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Travelling to Norway

We are travelling to Norway from 08 to 20 August

International roaming

In the USA. Mobile Internet works but not for calls and txt. Biggest pain is that I'm unable to contact ee as the online message facility isn't working. Roaming paid for and activated on my account. Ideas????

My phone

I need someone to contact me about my phone I am not a happy customer

I need my internet working abroad please

I’m in a really bad situation… my plan it’s free calls messages and internet in eu country’s… I’ve landed last night with my little boy… and what a struggle to get a taxi and find we’re we staying coz my phone was not working…. I normally go a broad ...

Data Usage Alerts

Hi, Can someone tell me how I change the data usage limit warning please?Thanks

Using data while I am in Hungary

Anybody can help.I toped up my cap with £20 in order to use internet in Hungary (EU).Doesn’t work. Do I need to set up something?

Resolved! Roam Abroad - call / sms UK

Hello,Going to France from UK soon and have an EE contract.Plan to buy a Roam Abroad Pass for £15.Just wanted to check that this pass means that I can use my phone to call / sms back to the UK at no extra cost? i.e. as if I was still in the UK?Thank ...

Resolved! Roaming Charge

Why have I been charged for roaming in Spain when I have EU roaming as an add on?

On holiday and need to turn extra charges on

I can’t is my phone in Spain and think it’s because I have a spending cap

Roaming package

I’ve bought the wrong roaming package for my holiday! I only have wi fi, any idea how I can contact EE as messaging in the app won’t connect? Thanks for any advice