21-03-2024 07:08 AM
Good morning, I come with this message to you from the telephone company EE that I am being greatly harmed by you and the inconvenience you have caused in my life because of your incompetence is irreparable I will seek my rights in court I will process you until the last resort you can be sure my last payment was made on March 1st supposedly the next one only on March 30th that was the agreement today and March 21st and you cut off all my services it won't stay that way for free No, I haven't been working since yesterday because of you, I depend on the phone to work and you cut off all my services. The damage you are causing me is incalculable. have a good time thank you
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21-03-2024 08:02 AM
@We71 wrote:
and they have already cut off all my phone data
In your first post you mentioned your network access had been suspended. In this post you mention data-specifically has been suspended (which is unusual at best), which implies voice calls & text messages are working OK?
21-03-2024 07:36 AM
Good morning @We71.
I am sorry to hear this has happened.
I would love to see if we can look into this for you.
Do you currently have a payment plan in place for an outstanding balance?
Katie
21-03-2024 07:41 AM
@We71 You don’t get cut off for no reason,
21-03-2024 07:42 AM
As I said, the payment was made on March 4th, the next due date is only on the 30th and they have already cut off all my phone data
21-03-2024 08:02 AM
@We71 wrote:
and they have already cut off all my phone data
In your first post you mentioned your network access had been suspended. In this post you mention data-specifically has been suspended (which is unusual at best), which implies voice calls & text messages are working OK?
21-03-2024 08:14 AM
Hi @We71.
Could you please confirm if there was payment plan in place or if there had recently been a late payment on your account that could have caused this?
Did you receive any notification?
Katie
21-03-2024 08:32 AM
Yes I d paying 04/03
21-03-2024 08:35 AM
everything was cut off messages, calls and internet
21-03-2024 09:19 AM
Our customer care team would need to look into this further for you @We71.
Do you have access to another phone? if yes, please call 07953 966 150.
Katie
21-03-2024 12:03 PM
Yes I can