Mobile Services

confirmation of receipt of a letter via Royal Mail to EE Customer Services

On 15th February 2024, I sent a letter via Royal Mail to The Manager, EE Mobile &  Broadband, EE Customer Services, 6 Camberwell Way, Sunderland, Tyne & Wear SR3 3XN.  I have not yet received a reply. Has EE's customer-services office in Sunderland r...

Roam abroad cancelled before date I have paid to

I have been billed for Roam Abroad until 19 April but can’t get access now. Can’t phone or text EE from Australia to query this. Is there an email address I can use to contact them?

Unable to hear person on calls

Good afternoon, I wonder if anyone has any suggestions please. My father is having issues with not being able to hear the other person on calls. We thought it was a fault with the phone so that has been replaced (it's not a smart phone) that didn't s...

Calls to numbers abroad are blocked

Hi, I can't make calls from my moile to abroad numbers. It says calls from this number are blocked. I have turned roaming on but can't get through to anyone at EE to help. Any advice? Thanks

Charges

How much will I be charged for phoning someone in Kazakhstan?

Can't text a 5-digit number

This is my last hope for trying to solve this problem. I am trying to send a message to 97886 (to renew my broadband) the text won't send. I get the response "Trouble sending, check options." I have already spoken to EE and the advisor I spoke to sai...

payment error