Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

No knowing international phone numbers

My wife called Qatar airlines on their uk number from her ee phone to cancel her booking (the ee contract is in my name). They gave her a number and asked her to ring it. She rang the number twice totalling about 70 minutes. To my horror and dismay m...

Resolved! Re: Someone has the same phone number as me

Hello, I have EE and it is indeed possible to have the same phone number as someone else. I'm getting endless calls/texts from somewhere in the middle east, I'm in someone's family group chats(!), it's bizarre and concerning because surely my number ...

Resolved! Unable to activate roaming in US

confirmation of receipt of a letter via Royal Mail to EE Customer Services

On 15th February 2024, I sent a letter via Royal Mail to The Manager, EE Mobile & Broadband, EE Customer Services, 6 Camberwell Way, Sunderland, Tyne & Wear SR3 3XN. I have not yet received a reply. Has EE's customer-services office in Sunderland r...

Resolved! Orange network unlock

Hi, I have an old Sony device that is locked to the Orange mobile network. I am looking to get it unlocked, or at least shifted to work with EE sims (as it currently does not); I have tried to use the online device unlocking tool, but it just throws ...

Roam abroad cancelled before date I have paid to

I have been billed for Roam Abroad until 19 April but can’t get access now. Can’t phone or text EE from Australia to query this. Is there an email address I can use to contact them?

Unable to hear person on calls

Good afternoon, I wonder if anyone has any suggestions please. My father is having issues with not being able to hear the other person on calls. We thought it was a fault with the phone so that has been replaced (it's not a smart phone) that didn't s...

Calls to numbers abroad are blocked

Hi, I can't make calls from my moile to abroad numbers. It says calls from this number are blocked. I have turned roaming on but can't get through to anyone at EE to help. Any advice? Thanks

Charges

How much will I be charged for phoning someone in Kazakhstan?

Can't text a 5-digit number

This is my last hope for trying to solve this problem. I am trying to send a message to 97886 (to renew my broadband) the text won't send. I get the response "Trouble sending, check options." I have already spoken to EE and the advisor I spoke to sai...