Mobile Services

Keeping UK mobile number while living abroad

Hello, I'm currently living (temporarily for studies) in France, I have been using my EE contract with a travel add-on for the last couple of months but I'm in need of a French number.I would like to keep my UK number, but don't want to continue payi...

Charged when I have been using wifi calling abroad

Ukraine calls still free?

Curently in the Ukraine doing charity work. And wanted to conform all calls are still free?  I recived a text on the 30 Nov stating as of the 10 jan this would stop.   however this morning 12 Jan 0800hrs I recived a text from 10024 stating. Hi from E...

Checking my allowance

Is anyone else having trouble checking there allowance? I have tried through 150 and my ee online account but neither are allowing me to see anything. I have to keep a close eye on how much data I use and i really have no clue. Thanks everyone 

Keeping UK number while travelling

I am 3 months in to travelling Australia and have transferred to payg before leaving the UK. I am using an Australian sim at present and was told that I needed to make calls from my uk sim to keep it active. I believed I had done this enough.  When I...

reciveing calls out side of the uk

Hi,Could someone please help me I am in the USA, and I am unable to receive incoming calls from the UK. Could someone tell me why this is? is it something I need to do to the phone or do I need to buy an international plan? I don't need international...

Using Data in Tunisia

I arrived in Tunisia yesterday, I'm struggling to connect to any network to use my data. I signed up for ROAMING, i have no spend cap. I need to be able to receive texts for authentication on some of my apps. thanks

Re: Not receiving texts abroad

EE is not good provider I have been customer last 10 years plus When I travel Have always problem receiving SMS txt I am travelling south east Asia and have paid £7.82 for 100 txt but not getting connected or able to receive or send txt I am thinking...

Can’t make calls despite being on unlimited call contract.

I have an eSIM now but not I’m sure it’s because of that, but each time I make an outgoing call it says I’ve reached my credit limit. My bill isn’t over due, nor is it due to be paid today either! Any reason this is happening? Anything that can be do...