08-03-2024 02:16 PM
I am in the US, have the full roaming package, but cannot makes calls. This is now the second or third time this has happened. Problem is I would try and get EE to sort but of course I can't ring them !! Is there any other way to get direct contact with customer services
Between their roaming frailties and their app failing after a few months I am seriously reconsidering my decision to transfer to EE
08-03-2024 02:33 PM
@danffosddu : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
08-03-2024 03:16 PM
What exactly do you mean by "the full roaming package" - are you referring to a billing add-on? It's irrelevant if so - regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.
On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?
If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.