Mobile Services

Phone not working in japan

Hi guys, been in japan a few days now and my phone doesn't work at all apart from when using wifi how can I contact ee for help?

Wi-fi calling

My wi-fi calling has stopped working.  I've turned the phone on and off and also disabled and re-enabled wif-fi calling on my phone but no luck.  It's been like this for 4 days now.Where I live I don't have a mobile phone signal, so I can't contact E...

Not receiving OTP from Swiss VPN

I've been with EE since 2017. I consult for  a Swiss group of companies that require me to use their VPN system. I log into the VPN on my laptop and then receive an OTP code via text on my phone from a Swiss telephone number to complete the log in pr...

Mobile phone appears constantly engaged, but it's not in use.

Initiating roaming when already abroad

I came to Malta with my EE phone, and the automatic setting on my iPhone logged me on to a network called "epic".  I forgot to initiate roaming on my phone prior to departing the UK, and now have no means to text ROAMING to 150.  Any solutions out th...

Re: Can't text 150 from abroad

No, this solution no longer works. Message received is “calls from this number are barred.” 

Ee abroad

Hi, I’m travelling to the USA and need to change my roaming status

Roaming in USA and Canada so slow

Had 2 weeks travelling around USA and Canada, download speeds never exceed 2mbs! Wonder what I’m paying for with roaming? 

How can I talk to an actual human CS person?

Phoned on 150 like the Quote-unquote Contact Us page says to, but instead of talking to a person, I got told to text a robot. I would use live chat option on the app, but this is the third day in a row I have not been able to load it "due to maintain...