Receiving calls while abroad

Ambassador25 · ‎01-03-2024

Currently in the USA from Britain and am not receiving calls on my iPhone, whether they are from the UK or US. Any ideas?

XRaySpeX · ‎01-03-2024

@Ambassador25 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ambassador25 · ‎02-03-2024

Thank you for this advice. I have been on the phone to EE this morning, and they are trying (not successfully so far!) to resolve the problem. It seems unique to me.

bristolian · ‎02-03-2024

Does your phone show a connection to any US networks? That would be needed in order to make or receive calls, send or receive text messages, or use mobile data.

Not having a connection to a mobile network is a good indication of roaming not having set up before you left the UK - and is something only CS can rectify, with access to your individual account.