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S21 Ultra MMS Not activated

Calgan81
Visitor

‎07-03-2022 09:50 PM

I just switched my phone to the galaxy and I have not been able to send / receive mms. It attempts to send and then gives the message "message not sent: service not activated on network". I have an unlimited talk/text plan and plenty of data. The online tool did not fix the issue, have tried resetting the network settings, as well as manually adding the apn settings that I've seen in other discussions. This is rather annoying that it's only happening to phones that aren't apple

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎07-03-2022 10:02 PM

Hi @Calgan81 

 

You know that MMS messages are not free on EE you'll pay 55p. What tariff are you on or are you PAYG? What galaxy device are you using? 

 

EE MMS messages.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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DIMPLS
Visitor

‎04-03-2024 11:56 AM

did you ever get this sorted?

i'm having the exact same issue and i've done everything that has been suggested so far, it really is frustrating!

 

0 Helpful
Christopher_G
EE Community Support Team
In response to DIMPLS

‎04-03-2024 02:09 PM

Have you tried using the EE MMS Setup tool, @DIMPLS

Chris

0 Helpful