15-07-2025 08:25 PM
New sim fitted to mobile. Logged into account online through pc. Entered mobile ,received code, inserted code, entered serial number and pressed activate. Received message there is a problem.
16-07-2025 08:44 AM
Hi @billtait101 Welcome to our community.I'm sorry you've had a problem activating your new SIM. Is the old SIM still working at the moment?Lesley
16-07-2025 08:53 AM
Hello Lesley.
The previous sim was a pay as you go from Asda which is now expired.
16-07-2025 09:02 AM
Thanks for confirming that @billtait101 If this is a brand new SIM with us, it shouldn't need activated with a code. Is it pay as you go with us as well?Lesley
16-07-2025 09:07 AM
Hi Lesley
The new sim is a 24 month unlimited contract.
16-07-2025 09:12 AM
A pay monthly SIM should arrive working @billtait101 When you put the EE SIM in the phone, is it getting any signal?Lesley
