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Iphone 15 Pro with eSim - Voicemail not working

sheetprab
Investigator
Investigator

‎29-01-2024 04:30 PM

Hi,

For some reason since I've changed from iphone13 to 15 and moved to eSim my voicemail is not working.

I've long pressed 1 and called 222 but the numbers just cut out, I've also messaged VM ON and OFF and restarted my phone many times but still not working.

I have spoken to technical support and they couldn't work out what the problem is.

Anyone had any luck in getting their voicemail to work?

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎29-01-2024 05:26 PM

@sheetprab wrote:

I have spoken to technical support and they couldn't work out what the problem is.

What did CS offer by means of resolution? Given that you were calling them for help in resolving a problem, did they leave you high & dry? Or offer to escalate the issue as necessary?

If they declined to deal with your issue and effectively left you high & dry, I'd consider that grounds for complaint.

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sheetprab
Investigator
Investigator
In response to bristolian

‎30-01-2024 01:40 PM

Well CS was supposed to call me today at 12.30 with an update but as expected there was no call. 

Still no voicemail and no one knows why!

0 Helpful
Leanne_T
EE Community Support Team
In response to sheetprab

‎30-01-2024 03:51 PM - edited ‎30-01-2024 03:52 PM

Hi @sheetprab 

Thanks for coming back to the community. 

I am sorry to hear you have not been contacted, I would suggest calling us on 150 and the team can check your account and provide an update on your voicemail issue. 

Let me know how you get on. 

Leanne.

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