Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Resolved! Travel to NZ

I’m travelling to NZ for 6 weeks. What’s the cheapest way of getting calls and data so I have internet access? I’m thinking of just buying a cheap sim when I’m there as it looks like EE will charge me £25 a month! Thanks

In Poland - cannot connect to phone network

I am currently in Poland and my phone will not connect to 4G and I cannot make calls.I travel often in the EU (I have the Travel data pass) and this is the first time this has happened.I did get a text saying "welcome to Poland" but I cannot contact ...

If I have the 'Roam in EU' add-on does that mean I can use my phone in the EU?

I took out a new 24 month contract back in February and as part of my contract, I got the 'Roam in EU' add-on. I just want to double check that this means I can use my phone in all EU countries without paying the £2 daily fee or any additional charg...

Cannot get hold of EE

I have moved abroad, my phone has stopped working. I cannot log into my account because it has an old email address which I don’t have access too. I can’t create another profile because the phone number is already linked to the old account. Spoke to ...

Re: Cant send text messages anymore - getting 'not delivered' with a !

I am currently in Turkey, I send 3 texts to EE to enable roaming. Last time it worked no problems.I’ve been told to text, roam, roaming and travel . Travel went through twice but now no texts will go through so the automated answer to the new talk ...

Iphone 14 upgraded but not working

HiI've got my new phone iPhone 14 and transferred the sim via e-sim. But the data is not showing, I can't call, it goes straight to answer phone if someone calls me and my texts are going through as email??? Help

Unable to call or receive

Hi I have recently upgraded 2 of my mobiles which will be with me Tomorrow (Tuesday) and for some reason I am unable to make or receive calls

Re: Can’t get through to customer services

HelloI cant get through on 150 or any of the other customer service numbers. I've tried the text service ànd it does work either.I'm living in Spain and last months switched to pay asbyou go. I need to contact the customer service. Is the an email...

Phone signal is not coming

Hello There is no signal on my phone, my phone singnal is EE from England but i fly to USA and I do not have a signal. please tell me how can I contact EE, kind regards

Account closed Error

Hello This is Sharib, I am using EE monthly plan, I am on holidays to India, my EE network stopped working and on my EE app it shows account closed error, I have paid my monthly bill through direct debit, on 21st Nov, tried reaching out to EE support...