Forum Posts

Re: Not receiving text

My sister just landed at Heathrow and had an EE sim installed. Calls are fine, also texts from another iPhone (via AppleID), but not receiving texts from an Android via her new phone number (with country code 44). Have tried turning iMessages off & o...

Ijb7 by Explorer
  • 1886 Views
  • 12 replies
  • 1 Helpful

No service in Tenerife and roaming is on

Hi, I am in Tenerife. I checked my roaming status before leaving the UK and all was ok. I can use wi-fi but I have no service. I've done all the trouble shooting. Automatic network selection or manual doesn't work. It then says searching but then bac...

Jabell51 by Investigator
  • 1991 Views
  • 13 replies
  • 2 Helpful

Mobile data roaming not working

I’m in Ireland and my mobile data is not working. It worked last week when I was in Ireland, and shows a connection with 3G but doesn’t work at all. The phone only takes calls and texts. I’ve tried turning off automatic network and selecting the othe...

08 numbers

Can I call any no starting with 08 with my available monthly mins.     

Loraz by Visitor
  • 465 Views
  • 4 replies
  • 5 Helpful

Unavailable sim card

After traveling abroad my SIM card doesn't work.I am not in the UK and can't call 150, other phone numbers have been called, and don't answer. I need technical support to fix my SIM card again. Please lead me.

Rozina96 by Visitor
  • 222 Views
  • 1 replies
  • 1 Helpful

Re: Roaming Charges for Turkey Extortionate

My daughter has just got back from Greece and I’ve recently received a bill with over £70 of extra charges. I understood that I would pay the Roaming Data charge of £2.29 but got a bill for the £2.29 a day PLUS a Travel Data for £7.84 a day. Can anyo...

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Tonymc9 by Visitor
  • 441 Views
  • 2 replies
  • 1 Helpful

Using phone in Japan

Hello,We’re travelling to Japan at the weekend and will be there for a couple of weeks. We are collecting a Japan Wi-Fi portable device when we arrive at Narita Airport so we can all access wifi when needed. We have a Pokémon Go player and use a numb...

EE Data Roaming Doesn’t Work - and Zero Customer Service

Have been in Singapore since Thursday. Received automated EE message saying my phone is setup for worldwide roaming and that I have a mobile data pass. I do a globetrotting role and have never had the problem - including last year in Singapore.Data r...

BPL1980 by Investigator
  • 1430 Views
  • 14 replies
  • 0 Helpful

Abroad

Hi I am currently in France and my phone isn’t working when I’m not connected to Wi-Fi my roaming is on so not sure why this is? 

Calling UK from abroad

Currently abroad in Spain and I can't make any calls due to it saying it is restricted. Roaming is turned on. I can't contact EE as I can't even call them. Any ideas? 

H20211 by Visitor
  • 292 Views
  • 1 replies
  • 1 Helpful