Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Help please! Using phone in the Canary Islands

My PAYG pack is due to renew whilst I'm in the Canary Islands. Will it still renew if I've topped up before I go? Also, I understand i need to pay £2 per day to use my allowances there. How do I pay this and at what point do I set it up?Another quest...

Coz21 by Established Contributor
  • 2070 Views
  • 25 replies
  • 7 Helpful

Resolved! Roaming in Lithuania 6 days

I am going to Lithuania today and I was hoping to get a 7 day roaming pass, just like I did in the past.  All I can see is a £25 recurring monthly roaming pass . Please help!!!

IvonaT by Explorer
  • 1045 Views
  • 3 replies
  • 2 Helpful

Roaming not working in mexico

Hi i paid for the roaming add on and its not working i also switched on roaming before i left the UK and hasnt made a difference. When i follow your guidance below:“To do this, log into your My EE account online go to Menu > Account Settings > Parent...

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Lauritta by Visitor
  • 403 Views
  • 2 replies
  • 1 Helpful

Interned data outboard

Hello i m in Greece right nownon my holiday i activated roaming i bought data however i my data internet dosent work i cant even call from here to Uk number . Can you help me with that please 

Lukasz91 by Visitor
  • 296 Views
  • 3 replies
  • 0 Helpful

Resolved! Roaming Charges

Recently had a problem with roaming charges in Spain which is now fixed. Part of this solution was a discussion with my daughter (in Dubai & on the UK Sky network) who insists that she can make a phone call from a UK sim phone to any other other UK  ...

karis6197 by Established Contributor
  • 382 Views
  • 2 replies
  • 2 Helpful

Resolved! Conditional call forwarding

I have a Galaxy A70 & my wife has a Galaxy S9, both operating on the EE network. My wife & I are currently in Spain & were both using EE monthly Roaming passes up until September 18th which I have now cancelled due to the extortionate increase in mon...

karis6197 by Established Contributor
  • 1493 Views
  • 3 replies
  • 2 Helpful

Phone usage

Unfortunately I had by phone stolen whilst on holiday and now the insurance company what evidence of usage, how do I get   /  download the data?